• German Defense Ministry

  Filed under News
  Dec 19

  Much information is lost among the different process steps. Also the tasks transferred relatively random and far from clear for a structured process model including the the use of company-specific project management”, Fremmer has observed in practice. This limited, also a tracking is possible in a customer – and service-oriented scope. Anyway, the ITSM expert wonders that many companies have designed individual models for order management, although the ITIL framework provides a process for it. “The developed processes produce a shadow world and not be or difficult to integrate into the ITIL infrastructure”, he describes the further disadvantages. That the companies have decided however. has a particular reason for the Exagon CEO: the service delivery processes are still not properly understood.

  In particular, service level management (SLM) would often confused with a non-existent in this form of service level agreement management (SLA), judge Fremmer. “Ultimately the insufficient understanding of the delivery processes is the reason that have businesses not on ITIL back and instead individual procedures developed for the requirements management.” Whether ITIL 3 could provide sufficient assistance to the company, remains to be seen according to the ITSM experts. Because there approaches would pass though, they were but incomplete and is not consistent, also the questions of the methodological implementation would take account of too little. The user will leave this something”, criticized Fremmer. The graphics of the survey can be requested at the following address: about Exagon: the Exagon consulting & solutions GmbH is since 1994 established as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training. Customers include companies and institutions such as BASF, Bayer, German Defense Ministry, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth. More information under: Exagon consulting & solutions gmbh Heinrich-Hertz-str. 13 D-50170 Kerpen-Sindorf Tel.: + 49 (0) 2273-9833-0 fax: + 49 (0) 2273 9833-11 Web: Web2: Agency think tank Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71 E-Mail: Web:

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