Yalnizca

For most of my professional career I have worked in themes of consulting, basically in IT professional services. My training as a PMP, experience in IT (development of SW, ITIL), quality (CSSGB, Lean Thinking) and Business (public accountant and Administration degree) attached to my educational experience I focused on the analysis of the complexity that involves being responsible for a project and in how one should deal with an ambiguous and unpredictable environment, and however exit successful as a professional and individual. My recent reading of the book of Seth Godin Linchpin: Are you Indispensable? it motivated me to write this article about the importance that attached to any professional and above all in a project manager, the fact to be highlighted through a personal stamp, rather than my own labour experiences showed me it. As said it another book about Marketing Personal, as opposed to the notion of commodity is the brand. Everyone can see the difference between a cola drink and Coca-Cola, or between a hamburger and Mc Donalds.

The question is: can this phenomenon of the brand be attributed to professional services and be applied to a person? Unlike the sale of products, the world of professional services is intangible, is constituted by a relationship between the professional and the customer or user of the moment that provides your service. In this case the customer’s satisfaction is necessary condition for the continuity of that relationship. A dissatisfied customer can cut its link with the professional or that this weakens, decay and finish. Our intangible benefit such as professionals materializes in ourselves, our person, our appearance, our knowledge, the way in which we relate and solve customer problems, all that is the container of our services. The key to success in the professional services lies in the fact of being able to sustain long-term relationships with customers.

At present, it is certainly possible to speak of the totality of human abilities, combined specialists in the field of psychophysiology and creative genius of personality, a general concept “Social intelligence” as the main factor determining the success of human life. This statement is confirmed by numerous scientific studies conducted both abroad and in our country, the results which allow full voice and with full responsibility to make such statements. What kind of power and how realistic these abilities to develop to the desired level? It is about man’s ability to successfully adapt to environmental conditions and effectively to build productive relationships with other people. In addition social intelligence includes the ability to understand and adjust, as their emotional reactions and emotional reactions of others, and at the same time, the ability to use these abilities in interpersonal relations. Some researchers of the field, ability to manage emotional sphere are allocated separately and defined them as emotional intelligence. Both of these concepts – the “social intelligence” and “emotional intelligence” – are so intertwined that their separation, in my view, it makes sense only in terms of scientific detail. From the standpoint of determining the ability of determining the success of human life, this separation is not essential, and for this reason, this article will be considered in the context of a single definition of social intelligence.

In the light of existing research results, it appears that common perception in the community for a long time to view the that person’s success can be identified with his abilities as measured by tests for IQ, was not quite wealthy, or rather has undergone considerable updating. Sure, we can not exclude this ability from the list factors necessary for success. But how many people would not have been high rates your IQ, you simply will not show them, if your ability to build relationships with people will not at the proper level. Moreover, the available research suggests that often people with high IQ have significant difficulties in communicating and establishing contacts with other people. Think, for example, their fellow students – many of those standouts, who predicted a bright future teachers, currently occupy in the life of the positions that are traditionally considered to be the achievement of success? Highly doubt it. Such people, and if succeed, it is likely that success in a highly specific narrow area, usually does not require the establishment of multiple contacts with other people.

And vice versa – those who differed from childhood open character, was the soul of the company, in most cases, and in the adult period in his life, retain its leading position. Often they become effective managers, and held various management positions, in spite of their past behavior and unsatisfactory for many academic subjects. Furthermore, available data are conclusive, indicate that the capacity determined by IQ, are enshrined in a person at birth, and in many ways defined circumstances, formed in childhood. The ability of the same form of social intelligence and refined throughout the life of a person on the basis of the acquired his own personal experience. On There are some reports, these abilities in the natural development of favorable reach pronounced at the age of, roughly, about thirty-five years. A focusing efforts on developing their skills of social intelligence, as clearly assert the results of research, it is productive, perhaps at any age. The sooner you realize this and start moving in this direction, you will have more chances to secure the welfare of present and future success.